Team Leader - Customer Service (Swedish)

Location: Amsterdam, Noord-Holland NL

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Job Number: 225

Position Title: Supervisor - Professional Function

External Description:

Due to our rapid and continuous growth, we are currently recruiting for an experienced, inspiring Team Leader- Swedish supporting the Netflix campaign in Amsterdam (Sloterdijk). This is a unique opportunity for a motivated, inspiring people manager, who is passionate about helping other to excel and wants  to be part of revolutionizing the Customer Service industry.

You Love:

  • Coaching and developing people to enable their growth and deliver exceptional customer service to our subscribers;
  • Inspiring and motivating people around you (and you're good at it too);
  • Learning through hands-on experience and focusing on solution using data, efficiency and sensibility;
  • Staying up-to-date with the latest trends in entertainment and technology;
  • Fast-paced work environments (in fact, you thrive in them);

You are / You have

  • 1-2 years of people management experience in an international environment, preferably in customer contact centre;
  • Able to communicate effectively to a variety of audiences and give / receive feedback daily and you are comfortable to facilitate presentations to a variety of audiences;
  • Experience in performance management and call monitoring;
  • Proven success with building, leading, and motivating a team and demonstrated history of unwavering judgment;
  • Tech savvy and have basic understanding of computer and home networking terminology (operating systems, browsers, routers, modems, etc.);
  • Fluent in Swedish and English, both written and spoken as well as excellent comprehension skills;
  • Open to work between 7am and 11pm, 7 Days a week and flexible to work various schedules based on business needs;

We offer:

  • Dynamic and fast paced work environment;
  • Culture of freedom and responsibility;
  • A convenient office location in Amsterdam; 1 minute walk from Amsterdam Sloterdijk;
  • Travel allowance, catered lunch and other snacks every day;
  • Contribution to your health insurance and pension;
  • 12 month contract with the idea to build a long-term relationship;
  • 40 working hours/week;

City:

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Community / Marketing Title: Team Leader - Customer Service (Swedish)

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Location_formattedLocationLong: Amsterdam, Noord-Holland NL