Manager, Learning and Development/HR, EMEA
Location: Amsterdam, Noord-Holland NL
Job Number: 211
Position Title: Manager / Senior Manager (with direct reports)
At Netflix, we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that’s where the customer service (CS) organization focuses; providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity and getting our subscribers back to streaming.
Netflix CS is seeking a Manager for Learning and Development & Human Resources, to join our team in Amsterdam. The majority of time in the position will be supporting an internal customer service center which includes support of 10 European languages, technical support and workforce management. Your main responsibility is to develop and execute on the people and learning strategy within this location. You and your team will be responsible for learning and development needs of all roles, leadership partnership, culture advocacy, employee relations, performance management, and general HR operational needs of the site. We are seeking someone passionate about helping others learn in the most effective and engaging experience possible and maximizing talent at the same time. In addition, this role will work with our outsourced partner in Lisbon, Portugal to identify specific learning and development needs for that location, and providing learning solutions that solve for the EMEA region as a whole. This role will report directly to the Global Learning and Development Manager in Amsterdam.
- Serve as the primary business partner to the leadership team in the site, working as a collective team to achieve business objectives around providing an outstanding customer experience. Candidates should have a history of working with and influencing a variety of business partners in a very fast paced and energetic environment and should have well developed coaching, communication, and leadership skills. This individual should provide an unwavering example of excellence to all.
- Driving people strategy with innovation and creativity. Working with the business leaders of the group, this individual will be creating and sustaining the Netflix culture within the site. A strong candidate will have the skills and experience to build a team to keep the day to day HR function thriving and executed well, and a strategic mind to focus on building a thriving culture within the site.
- Conduct talent gap analysis within the L&D and HR space to address performance problems, identify opportunities, and drive an innovative development approach for the site.
- Use a structured systems approach to develop regional and/or call center training solutions offered at the individual site level. Research content and/or collaborate with subject matter experts (SME’s). Has the ability to translate the needs of the business into development curriculum, and work through a team to develop necessary training course material collateral. Lead a team to run onboarding programs for newly hired trainers, coach and develop call center leaders.
NetflixCS provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, pregnancy, childbirth and related medical conditions, genetic makeup, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Community / Marketing Title: Manager, Learning and Development/HR, EMEA
EEO Employer Verbiage:
Location_formattedLocationLong: Amsterdam, Noord-Holland NL